Privacy Policy

Who we are and how to contact us

ZironPro Digital Design LLC is a UAE-focused digital agency providing branding, website development, and marketing services. If you have questions about this Privacy Policy or your personal information, please contact us through our contact page.

Data we collect

Depending on your interaction with us, we may collect: contact data (such as name, email, phone, and company name), project data (requirements, feedback, and files you provide), billing data (invoicing and payment-related details), and technical usage data (such as IP address, browser/device information, and on-site behavior analytics).

How we collect data

We collect information directly from you when you submit forms, request a proposal, communicate with our team, or share project content. We also collect limited technical information through cookies, similar storage, and the analytics and tag tools described under “Website technologies and third-party services” below.

Website technologies and third-party services

The list below reflects tools wired into this website today. Public identifiers and script hosts are defined in our codebase alongside the implementation so they stay aligned with this page; when we change containers, hosts, or materially add tracking, we update this policy and the last updated date above.

• Google Tag Manager (container ID GTM-KQZM3Z58): used to load and manage measurement and marketing tags. Tags inside the container can change over time without a code deploy. GTM and any third-party tags it fires may use cookies or similar technologies and are subject to their providers’ policies. We also send selected on-site events to the data layer (for example tracked interactions, contact funnel events, and high-level AI chat activity) according to configuration in the container.
• OpenPanel: when the deployment is configured with OpenPanel, the browser loads analytics from https://analytics.zironpro.ae and sends data to the API endpoint set for that environment. Depending on configuration, this can include page and screen views, outbound link clicks, element attributes, and session replay; replay is set up to mask form inputs. Some server-side events (such as contact form outcomes or AI chat request success and failure) may be recorded in OpenPanel without storing your full chat transcript as analytics metadata.
• WhatsApp: the site offers links and a QR code that open WhatsApp, which is provided by Meta. Chatting happens on Meta’s services, not inside our pages; Meta’s terms and privacy notices apply there.
• AI assistant: the on-site assistant sends your messages to our servers, which use Google Gemini models to generate replies. Do not submit highly sensitive personal data, financial details, passwords, or confidential business secrets in the chat. If you choose to share contact details for follow-up, we use them to respond to your request in line with this policy. We may record operational or aggregated telemetry about the feature (such as whether a request succeeded) in our analytics tools.
• Future tags and integrations: we may add or replace measurement through Google Tag Manager or other vendors. When that materially changes what we collect, we will revise this section and the last updated date.

How we use data

We use personal information to:

• respond to inquiries and provide client support;
• prepare proposals and deliver contracted services;
• manage invoicing, payments, and service operations;
• improve website functionality, security, and user experience;
• comply with legal, regulatory, and contractual obligations.

Legal basis and lawful processing

Where applicable, we process personal information based on your consent, the need to take steps before entering into a contract or to perform a contract with you, our legitimate business purposes, and compliance with legal obligations.

Sharing and disclosure

We do not sell personal data. We may share information with trusted service providers that support hosting, analytics, communication, payments, and business operations, as well as with professional advisors or authorities when required by law.

Cross-border data transfers

Some of our technology providers may process information outside the UAE. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place for transferred data.

Data retention

We keep personal information only for as long as needed for the purposes described in this policy, including legal, accounting, and reporting requirements. Retention periods vary based on the type of data and service relationship.

Your rights and choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may object to or limit certain processing activities. To make a request, contact us via our contact page.

Cookies and analytics

We use cookies and similar technologies to support core website functions, measure performance, and (where configured) support advertising or remarketing tags loaded through Google Tag Manager. OpenPanel may use its own storage or payloads as described above. You can manage cookie and site data settings through your browser (and any consent tools we enable in GTM, if present).

Security of information

We apply reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. No security method is fully guaranteed, but we continuously work to improve our safeguards.

Children's privacy

Our services are intended for business users and are not directed to children. We do not knowingly collect personal information from children through our website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect business, legal, or technical changes. The latest version is always published on this page with the updated effective date.

Contact

If you need clarification about this policy or how we handle personal data, please contact us.